ITIL FOUNDATION CERTIFICATION TRAINING COURSE

About Course

ITIL Foundation certification Training course is the basic and first step of certification in ITIL Training process. This certification is suitable for those who require a Basic understanding of the ITIL Framework and how it may use to enhance the quality of ITIL Service Management.  The ITIL Foundation Certification Covers basic process of Service Management, Service lifecycle approach and the five key phases of the ITIL mode, the relationship between ITIL phases and processes and the goals, objectives, values and purpose of the five phases.

ITIL Framework is intended to standardize the Selection, planning, delivery and backing of IT administrations to a business. The objective is to enhance effectiveness and accomplish unsurprising administration levels. The ITIL system empowers IT to be a business administration accomplice, instead of simply back-end support. ITIL rules and best practices adjust IT activities and costs to business needs and change them as the business develops or moves course.

Course Overview

ITIL Foundation Certification Training Course enables you to lay the basis for a complete program of ITIL Foundation Certification exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.

Objectives of the ITIL Foundation Certification Course.

After the completion of ITIL Foundation course at Manumedisoft Training services, you will learn:

  • Key principles and models of ITIL® 2011 
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources
  • Understanding the ITIL® 2011 qualification scheme
  • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
  • Successfully clear your ITIL® 2011 foundation exam.

Who should go for ITIL Foundation Course Online ?

ITIL Foundation course is intended for people who require a fundamental comprehension of the ITIL structure and how it might be utilized to upgrade the nature of IT administration inside an association.

Online ITIL Foundation Certification course is also suited for IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners.


Prerequisites for learning ITIL Foundation Certification Training Course

You can start learning ITIL even if you have very basic skills on information technology.Knowledge in IT is sufficient for the Foundation course.

 

Key Features

  • High quality hours of training
  • Trainers are Industry experts & working professionals
  • Comprehensive up-to date contents
  • Exercises & Case Study for better understanding
  • 18 PDU
  • 100% Pass guarantee
  • Course completion certificate

How are the classes conducted?

  • Class Room Training
  • Instructor-Led online Training
  • Online Self learning

Money back Guarantee

  • If you don't like the training, inform us after 1st session. 100% money will be refunded with no questions asked

Group Discount

  • 10% discount for 3 or more registration

Agenda

Module 1:Service management as a practice

  • Introduction to Service Management Lifecycle
  • The Rise of Bytes
  • Principles of IT Service Management
  • IT Service Management-Best Practices
  • Public and Proprietary Practices
  • Service Management Practice
  • Benefits of IT Service Management
  • Challenges in IT Service Management
  • Functions Related to Service Management
  • Roles in Service Management
  • Service lifecycle: Design, development and utilization of services
  • Service lifecycle: Utility and warranty
  • Service lifecycle: Service design and the business
  • Service lifecycle: IT and the business integration

Module 2: The ITIL service lifecycle

    • Deployment Modes – Standalone, Pseudo-Distributed Single node, Multinode
    • Service strategy
    • Service design
    • Service transition
    • Service operation
    • Continual service improvement
The value of the ITIL service lifecycle.
  • Integrating the processes throughout the lifecycle
  • Explaining the objectives and scope for each phase

Module 3: Key principles and models

      Value-creation through services.
    • Balancing opposing forces
    • Management information systems and tools
Exploring the importance of people, processes, products and partners.
  • Critical success factors
  • Measurement methods and metrics

Module 4: ITIL Processes

      Service strategy.
    • Service portfolio management
    • Financial management for IT services
    • Business relationship management
Service design.
    • Service Level Management (SLM)
    • Design coordination
    • Service catalog management
    • Supplier management
    • Risk assessment and IT service continuity management
    • Defining the scope of information security management
    • Capacity management
    • Availability management
Service transition.
    • Business value, asset and configuration management
    • Explaining the objectives of change management
    • Knowledge managementTransition planning
    • Release and deployment management
Service operation.
    • Process activities of incident and problem management
    • Request fulfilment
    • Stating the purpose of event and access management
Continual service improvement.
  • The seven-step improvement process
  • The Deming Cycle (plan, do, check, act)
  • Critical Success Factors (CSF) and KPIs
  • Types of metrics

FAQ

Module 1:What certification will I receive after completing the training?

This training will ensure you learn about IT Service management best practices, concepts, key principles and process models to clear the ITIL foundation exam. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the ITIL V3 Foundation certification from Axelos.

Module 2: What is Virtual Training?

Virtual Training is an Instructor-Led online Training, where Instructor and participants log into the system at same time. It is designed to simulate the traditional class room environment so that instructor can explain, show and test various aspect to contribute to the learning process.

Module 3: Who are the Right Audience for ITIL Foundation eLearning training?

This course is intended for people who require a fundamental comprehension of the ITIL structure and how it might be utilized to upgrade the nature of IT administration inside an association.This course is also suited for
  • IT Managers, System Administrators, IT support teams
  • Database Administrators,
  • System Analyst, Application Management Team, Application Development Team,
  • Process Owners and Process Practitioners.

Module 4: Whom do I contact, if I have further clarifications?

You can call us on +1-630-974-5490 Option:4 or 630-225-1019 or email at training@manumedisoft.com

What if I miss the online class??

You will get the recording of the session and also you can attend the session from the next batch. you can contact help for next batch details.

What if I miss the online class??

You will get the recording of the session and also you can attend the session from the next batch. you can contact help for next batch details.
 
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Testimonials

  • I have attended many training courses in my time. Presenter was appalling, good, or superb. Please convey my thanks to Jeff, because he is in the superb bracket, a master in fact - one of the best.

    Mcmillan Raz
    SAP BI Consultant And Freelancer At Global Training
  • Training with MMS has been a great experience. Their consultant Mark have always been available to assist and bring as much value as possible to our training. Plus, we’ve received rave reviews from both business and IT users who have gone through the previous sessions. This made us to join MMS Training.

    Mahendra S Das
    SAP FICO Trainer